HOTSPOT FREE SOCIAL PROMOTION until September, 2012

Get a FREE ROUTER with every Hotspot FREE SOCIAL 600 subscription!

Subject of Promotion:

• - In case of Hotspot FREE SOCIAL 600 subscription you can get a FREE* Hotspot In a Box router (Ubiquiti AirRouter Indoor) with free shipping ($164 USD Value)
• - In case of Hotspot FREE SOCIAL 300 subscription you can get 50% OFF from Hotspot In a Box router (Ubiquiti AirRouter Indoor) and free shipping (Save $82.5 USD from the original $165 USD price)
• - In case of Hotspot FREE SOCIAL 50 subscription you can get 15% OFF from Hotspot In a Box router (Ubiquiti AirRouter Indoor) and free shipping (Save $25 USD from the original $165 USD price)

For more information click here: http://www.hotspotsystem.com/en/hotspot/hotspot_social_wifi_promotion.html

Hotspot FREE SOCIAL (Facebook Hotspot) 2.0

We released an improvement version of Hotspot FREE SOCIAL.

If you are offering a simple click-through authentication where users have to accept the terms, you may want to try out Hotspot FREE SOCIAL where you can get more LIKEs to your Facebook Business page in return for giving out Free Wi-Fi acccess.

WHAT'S NEW ?

+ You can get new Likes to your Facebook Page from your splash page directly. Advantages: Page load times and data traffic is significantly less which leads to more conversions.

+ You can get the email address of authenticated Facebook Users

+ You can post a message to your customer's Facebook Wall so you can reach and drive more people to your business

+ Improved for mobile usage (works much better)

WHAT IS THIS ALL ABOUT AND HOW DOES THIS WORK? You can read all here: Hotspot Free Social: Social Wi-Fi is here!


HOW CAN I SET THE NEW FEATURES? 

In the Control Center > Manage > Locations > click on name > Modify Hotspot Data > Social Settings you can set up your hotspot the way you like.

Social WiFi Usage examples, Marketing Tips for Managing your Facebook Page and more: http://www.facebook.com/hotspotsoftware

CUSTOMER TICKETS: SUPPORT BETWEEN OPERATORS - CUSTOMERS REVISED

Support between you and your customers is an important thing to maintain the quality of your service. Therefore we have revised this area and introducing a new feature in the Control Center called "Customer Tickets".

Before today customers could fill out an online form from your splash page, which was sent to you by email. Then you could reply to the user.

This approach has a big disadvantage: if your customers had problems with accessing your hotspot, they couldn't access their mailboxes to read your reply.

With the new ticketing feature, we store tickets and messages in our database and we provide an URL for the customer so he/she can track your answers on your splash page directly. He/she can also reply there or via email (he/she will reply to a generic hotspotsupport.com email address so we can track the message). 

From the operator's view, when a customer sends a message, we inform you via email when a message arrives. Then you can log in to the Control Center and go to Tools & Settings > Customer Tickets where you can read, follow all messages which are listed by case and reply from there.

We will improve this feature further in the following months, we would be glad if you could send your ideas, suggestions on how we could improve this feature further.

UBIQUITI AIROS SECURITY EXPLOIT - UPDATED FIRMWARE

A vulnerability of AirOS has been discovered recently which may grant remote users administrative access to Ubiquiti equipment running AirOS v3/4 and AirOS v5 without requiring authentication. Therefore a newly updated hotspot firmware has been released for AirMax series (802.11 devices were not affected). 

WE STRONGLY RECOMMEND to upgrade the firmware on your AirMax device (Rocket M, NanoStation/LocoStation M, NanoBridge M, Bullet M, PicoStation M, PowerBridge M, AirBridge M) as soon as possible.

You can download the new firmware from this URL: http://www.hotspotsystem.com/firmware/hss/Ubiquiti/Airmax/

Initial Release Of Hotspot Free Social

Hotspot FREE SOCIAL is a service which helps you create the 'buzz' for your business. You can offer free Wi-Fi internet connection in return for getting "liked" on your Facebook Page. When someone LIKEs your page it can be seen by all of their friends. This increases your business' visibility, customer engagement and your sales! It also helps you to grow your customer database for future promotions.

Example Splash Page with Hotspot FREE SOCIAL

Furthermore, the service helps you learn more about your customers. You will see gender and age information, their originating country/town, languages they are using, etc. (this information is provided by Facebook).

Future Plans:

We will add several new options to Hotspot FREE SOCIAL within a few weeks. This will include an option to have a custom message posted by the customers' wall like: 'I am enjoying free Wi-Fi at Joe's Cafe.'
Furthermore you can request permissions from the user to have an access to his/her personal details like name, email address, etc.


Pricing:

Hotspot FREE SOCIAL is starting from $9.90 per month. For this money you can get max. 50 likes per month. Hotspot FREE SOCIAL 300 and 600 are also available.


Upgrade options:

If you are using Hotspot FREE SPLASH (which is now known Hotspot FREE BASIC), you can easily upgrade through the Control Center > Manage > Locations > click on name > Modify Hotspot Data > upgrade banner will be on the bottom of the page. If you want to switch from other packages, please write us a Help Desk ticket at http://help.hotspotsystem.com and let us know which package you would like to use (50,300,600).


Free Trial for New Locations:

Once you choose the Hotspot FREE SOCIAL as your business model, you can try out the service by sending customer to our Facebook page (which is the default option). After you pay the subsctiption fee you will be able to set your Facebook page from the Control Center > Modify Hotspot Data > Social Settings.

THE NEXT BIG THING: FACEBOOK MEETS WI-FI

In January 2012 we will introduce a brand new hotspot type, called "HOTSPOT FREE SOCIAL" and we are very excited about it :)

With this solution you can give out free internet access to any customer who "LIKEs" your Facebook page. This is a very good tool to promote your business as ONE LIKE will spread out the word to HUNDREDS of other people too (all friends of each customer).

We are also working on an advanced version of Hotspot FREE Social which will request a permission from the user to allow you to post on their walls. Every time the customer wants to use your wi-fi, a customized message will be posted on their walls like "I am using the free Wi-Fi at Joe's place!".

Social marketing is becoming very important to all businesses and by using the combination of FREE Wi-FI and social media you can create the buzz for your business very quickly and effective.

The service will be available in January, 2012, starting from $9.90/month so stay tuned!

VAT CHANGES

From 1st of January, 2012, VAT changes from 25% to 27%. This affects only operators from the EU without a valid VAT ID.